1. Help Center - Ergonofis
  2. Frequently Asked Questions
  3. Shipping and lead times

Articles in this section

Introduction to our delivery methods

Because we sell products of all sizes—from leather mouse pads to 150 lb solid wood desks—we use a variety of delivery methods depending on your location and the size of your order.

Shipping Methods by Country

🇨🇦 Canada

Small to Medium Products

(e.g. monitor arms, power bars, leather desk pads, ergonomic chairs, etc.)

  • Delivery method: Shipped via small parcel carriers such as FedEx, Purolator, or UPS

  • Shipping timeline: Orders are prepared within 3 to 20 business days
    See shipping times by product → When will my order ship?

  • Once shipped, you'll receive a tracking number by email

Large Products

(e.g. standing desks)

We offer free In-Room Delivery (delivered to the room of your choice) in the following areas:

  • Greater Montreal

  • Quebec

  • Greater Toronto

  • Ottawa

  • Winnipeg

  • Calgary

  • Edmonton

  • Greater Vancouver

  • Victoria

In-Room Delivery includes:

  • A scheduled appointment with our local partner

  • Delivery directly to the room of your choice (e.g. office, bedroom, etc.)

Optional:

  • In-Room Delivery & Assembly is available for an additional fee in select areas. This includes professional furniture assembly upon delivery.

Exclusions:

  • YouToo Chair is excluded from In-Room Delivery

  • Wall Shelf, YouToo Chair and Ergo Frame are excluded from In-Room Delivery & Assembly

In more remote areas where in-room service is not available, delivery is made via:

  • LTL Freight (Tailgate Truck): Delivered on a pallet to your doorstep or loading dock (driver does not enter your home)

  • Or via small parcel carriers when applicable

🇺🇸 United States

Small to Medium Products

(e.g. monitor arms, power bars, leather desk pads, ergonomic chairs, etc.)

  • Delivery method: Shipped via small parcel carriers such as FedEx or UPS

  • Shipping timeline: Orders are prepared within 3 to 20 business days
    See shipping times by product → When will my order ship?

  • Once shipped, you'll receive a tracking number by email

Large Products

(e.g. standing desks)

We offer Standard Delivery for free, and optional upgrades for a smoother experience:

1. Standard Delivery (Free)

  • Includes a scheduled appointment

  • Delivered to the threshold or first dry, sheltered area (e.g. lobby, entrance)

  • The driver will bring your order to the first dry area and sheltered area (building entrance or lobby). You'll need at least two strong individuals to help bring everything up to your floor.

2. In-Room Delivery (Additional Fee)

  • Delivery to the room of your choice

  • Scheduled at your convenience

  • YouToo Chairs and Almost Perfect Items are excluded from this option

3. In-Room Delivery & Assembly (Additional Fee)

  • Delivery to your room and professional assembly of your products

  • A premium service that’s perfect for avoiding heavy lifting and setup

  • Wall Shelf, YouToo Chair, Ergo Frame and Almost Perfect Items are excluded from this option

Questions?

Please email us at info@ergonofis.com. We’ll be happy to get back to you within 4 business hours.

Related articles