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Delivery by appointment – we will call you.

If you're reading this, it likely means you ordered one or more large products from us — and it's totally normal that you haven't received tracking information yet.

 

Why you haven’t received tracking info

For larger products (like standing desks), we often use delivery-by-appointment services rather than standard couriers. Here’s why:

  1. To reduce the risk of damage during transit

  2. To coordinate delivery with you and avoid theft or missed deliveries

  3. To ensure delivery to a safe, sheltered area or, in many cases, inside your home

What to expect, based on your location

🇨🇦 Canada

In select cities, we offer free In-Room Delivery:

  • Greater Montreal

  • Quebec City

  • Greater Toronto

  • Ottawa

  • Winnipeg

  • Calgary

  • Edmonton

  • Greater Vancouver

  • Victoria

This means your order will be brought directly into the room of your choice, with a scheduled appointment.

For other areas in Canada:

If you're outside the cities listed above, scheduled in-room delivery may not be available. In that case, your order will be shipped via:

  • Freight carrier (tailgate delivery) — your order will arrive on a wooden pallet and be delivered curbside or to your building entrance.

  • Small package carriers (like FedEx or Purolator), depending on the product size and availability.

See detailed steps here → Detailed Delivery Steps

🇺🇸 United States

We offer several delivery options for large items:

1. Standard Delivery (Free)

Includes:

  • Scheduled delivery

  • Brought to the first dry or sheltered area (threshold/lobby/front entrance)

  • Perfect if you have help on-site to carry the items upstairs

2. In-Room Delivery (Additional Fee)

  • Delivery to the room of your choice

  • Scheduled at your convenience

  • YouToo Chair is excluded

3. In-Room Delivery & Assembly (Additional Fee)

  • Includes In-Room Delivery plus professional assembly

  • YouToo Chair and Wall Shelf are excluded

Detailed Delivery Steps

A) Delivery-by-Appointment (Standard or In-Room)

  • Your order is prepared within 5 to 15 business days
    See shipping times by product → When will my order ship?

  • Once shipped, you'll receive an email (without tracking). This means the shipment is en route to a local delivery partner — not directly to your address.

  • Transit to the local warehouse can take up to 10 business days, depending on your location.

  • Once received by the partner, they'll take 2 to 5 business days to check everything and contact you to schedule your delivery.

  • On delivery day, the team will arrive within the agreed window and:

    • Bring the items to your threshold, or

    • Into your room of choice, depending on your selected service

B) Freight Delivery with Tailgate Truck

(For areas without scheduled delivery service)

  • Your order is prepared in 5 to 15 business days

  • Once shipped, you'll receive a scheduling call

  • Delivery is done on a wooden pallet, via truck with a liftgate

  • The driver will not enter your home — items are delivered curbside or at your building entrance

For delivery day:

To ensure a smooth experience, please:

  1. Clear a path to and around the drop-off or assembly area

  2. Turn on exterior lights for evening deliveries

  3. Have someone 18+ years old present

  4. Keep pets safely away from the delivery or assembly area

Still have questions?

Reach out to us at info@ergonofis.com — we’ll get back to you within 4 business hours.

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