The Ergo Frame and Shift desk

My desk is not lowering past 25.2

This normally occurs when a height limit has been set, either purposefully or by accident. 

Resolving the Issue

1. Adjust the desk to the current height limit (25.2) by using the up/down arrows.
2. To remove a height limit when lowering the desk: press and hold both “1” and “2” at the same time for 5 seconds or until you hear a “beep”.
   To remove a height limit when raising the desk: press and hold both “3” and “4” at the same time for 5 seconds or until you hear a “beep”.

Your height limit should now be removed. If you ever experience this issue again, you can this troubleshooting method at p.28 of the installation guide.

If it didn't solve your issue, please try the alternative troubleshooting method below.

Alternative method

To remove the height limit, follow the steps outlined in this video on the handset:

1. Keep your finger pressed on the number 4 for approximately 10 seconds until the letter “A” appears
2. Press on the Up arrow until the letter “D” appears
3. Press 4
4. Hold down the bottom arrow to ensure the desk is at its lowest position
5. Press 3
6. Press 3 once more

Your height limit should now be removed.

Your issue is still not solved?

Try a factory reset:

1. Unplug the desk from the wall power outlet.
2. Unplug all the wires from the control box (located under the desk top).
3. Wait 30 seconds.
4. Plug back all the wires in the control box.
5. Plug back the desk in the wall power outlet.

Once the 5 steps above have been completed, simply press and hold the down arrow until the desk hits the bottom and then keep holding the down arrow for 5 seconds. Now try to move your up & down.

If you have performed all the troubleshooting methods above and the issue persists, please email us at info@ergonofis.com for further assistance and make sure to include the following information:

• Your order number
• A video of the issue.

You can expect to hear back from us the next business day.

 

My handset is displaying "ER1" and I can no longer adjust the height of my desk

A simple hard reset is needed.

1. Unplug the frame’s power cord from the wall outlet.
2. Unplug all cables from the control box underneath the desk.
3. Wait 30 seconds.
4. Plug the control box back in.
5. Plug the cord back into the wall.

Once the reset is done, lower the desk to its lowest point and leave it there for approximately 5 seconds to allow for a recalibration.

Should this not resolve the issue, please contact us at info@ergonofis.com for further assistance.

 

My frame's legs are not evenly raising or lowering my desk

This issue can occur when the legs become decalibrated. 

 

Simply lower your desk to its lowest point and keep holding the down arrow for an additional 3-5 seconds. This will recalibrate your frame's legs and resolve the issue. 
Should this not fix the problem, please take a photo of the issue and email us at info@ergonofis.com

 

My handset is showing RST or AST

RST/AST indicates that the legs of your desk need to recalibrate. This can appear when there is a sudden, large change of weight on either side of the desk. It can also occur if there has been a power outage or if the desk lost power for any reason while in use. 

 

Simply lower the desk as low as it can go and keep your finger on the down arrow button for 3-5 seconds once it has reached its lowest point.  

Should this not resolve the issue or should you find that the desk does not respond when you press on the handset, please perform a reset of the desk by following these steps: 

1. Unplug the frame’s power cord from the wall outlet.
2. Unplug the control box underneath the desk.
3. Wait 30 seconds.
4. Plug the control box back in.
5. Plug the cord back into the wall.

Once the reset is done, re-attempt lowering the desk to its lowest point. 

Should this not resolve the issue, please contact us at info@ergonofis.com for further assistance.

 

My handset is not displaying the correct height

Incidents causing a sudden loss of power such as an outage or the desk being unplugged while in use can occasionally cause the handset to display the incorrect height. Luckily, this issue is easily resolved!

 

The following steps will help you to recalibrate the height of your desk:

1) Lower the desk to its lowest height (the desk must remain at the minimum height until the procedure is complete).
2) Hold the "4" key for 10 seconds.
3) By pressing the arrows, go to the letter "C"
4) Press the "4" key.
5) Lower the displayed number to 24.4.
6) Press the "3" key twice.

The handset should now start displaying the correct height.

 

My handset light intermittently refuses to shut off

The handset light should normally turn off shortly after having adjusted the height, and should stay off until you use it again.Should you notice that the light stays on for extended periods of time, simply contact us at info@ergonofis.com and we will arrange for a replacement unit to be sent to you as quick as possible.