Sway & Alive Standing Desk - E01
Why is your desk showing E01?
A desk continuously displaying the error code E01 signifies that there is a disconnect between the control box of your desk and one of your columns.
Resolving the issue:
Verify that all cables are properly connected to your control box, and that there are no obstructions under, above, and to the sides of the desk.
Initialize a control box reset as follows:
- Hold the Down button on your desk panel to ensure the desk is lowered to its lowest limit (whether it’s the fully retracted or a configured lower limit).
- Briefly release the Down button
- Press and hold the Down button for 5 seconds, then release.
If initialization is successful, you should see a slight up/down movement of the desk all movement should resume normally.
If your desk is still showing the code E01 and not operating normally, please contact info@ergonofis.com or 1-877-377-8263